Professional Office Management, AAB

The Professional Office Management Program will prepare students for the continuously changing roles and responsibilities of the office professional. This program emphasizes administrative skills essential to any professional office, with a strong emphasis on current software packages and administrative communication. POM program skills will enable a graduate to assume responsibility without direct supervision, display initiative, exercise judgement and prepare professional business documents.

Individuals will develop competencies in office procedures, MSW software application, accounting skills, organizational skills, supervisory skills, office management skills, time management and project management, as well as “soft” skills employers demand. Individuals in this capacity may also be required to train and supervise lower-level office staff. In addition to the required studies, the POM completer will participate in a Capstone Course focusing on employment preparation by incorporating learning objectives.

This program is designed to prepare the Professional Office Management student to professionally manage an office for small or corporate businesses.

Upon completion of the degree in professional office management, the graduate will be able to:

• Work independently and/or collaboratively as a team in providing support to key management personnel to meet the needs of the organization.
• Utilize industry tools, resources, technology, and software to facilitate, create, access, report and analyze business information.
• Plan, implement and manage business data and information by applying and adhering to standard office policies, procedures, and practices.
• Exhibit professional and ethical conduct in both personal and professional relationships according to office protocol.
• Develop, read and provide verbal, written and electronic instructions, directions and procedures; responding appropriately to co-workers, clients and other professionals.
• Create, input, edit, organize and print various data/business documents accurately and according to business industry standards using available office technology.
• Manage personnel, projects, and information processes.
• Demonstrate effective and appropriate formal and informal communication (verbal and written) in diverse work environments.
• Employ critical thinking, analytical problem-solving skills, and ethical decision-making techniques to address work-related issues.
• Research information using a variety of resources to accomplish tasks in the workplace environment.