CAN 104 - Cannabis Customer Service

The purpose of this course is to educate students about best practices for delivering high-level customer service for medical and recreational cannabis consumers. The scope of this course is to identify how maintaining strong customer relationships will increase the probability of attracting new customers and retaining current customers. Specifically, learners will be able to:

• Understand and apply the principles of high-level customer service

• Understand best practices for meeting the needs of medical cannabis patients

• Apply best practices for advising recreational cannabis users

• Recommend various strains, products and services to support medical and recreational cannabis patients

• Educate customers about various strains, means of consumption and cannabis related products

• Successfully demonstrate how to answer common job interview questions related to customer service and the cannabis industry

Theory: 3 Credits, student must pass with a C or better

Theory: 3 Credits